Terms and Conditions

These Terms and Conditions explain the rules that apply when you use the Lucky7 platform. They set out the relationship between us and our users, describe account responsibilities, and explain how we manage promotions, payments and disputes. By registering or using our services you agree to comply with these terms and any additional rules published on the site.

Account responsibilities

Users are responsible for maintaining the confidentiality of their account details and for all activity that occurs under their account. We require accurate and truthful information at registration and may ask for identity verification at any time. You must notify us immediately if you suspect unauthorised access. We may suspend or close accounts where abuse, fraud or breaches of these terms are suspected.

Eligibility requirements

To open and operate an account with Lucky7 you must meet applicable age and jurisdiction requirements. You must not create more than one account and must not allow another person to use your account. If you are unable to satisfy a request for verification or if you are located in a restricted territory, we may refuse or limit access to services.

Acceptable platform use

You must use the platform lawfully and in good faith. Prohibited behaviour includes attempting to manipulate games or systems, colluding, using bots or unauthorised software, and providing false information. Commercial use, reselling access or any activity that undermines platform integrity is not permitted. We reserve the right to take action, including account restrictions, where unacceptable use is identified.

General bonus and promotion rules

Promotions and welcome offers are subject to separate promotional terms which supplement these conditions. Wagering requirements, eligible games, maximum bet limits and withdrawal conditions will be detailed with each offer. We may disqualify accounts where we suspect bonus abuse, multiple-accounting or any breach of promotion rules. Where specific terms conflict with these general terms, the specific promotional terms will apply.

Deposits and withdrawals

All payment methods available to you will be shown in your cashier. Minimum and maximum limits, processing times and any applicable checks will be published at the time of transaction. Withdrawals are subject to verification and may be delayed while we complete security checks. We may apply account limits, hold funds where required for investigations, and require identity documents before processing a withdrawal.

Dispute resolution

We aim to resolve disputes quickly and fairly. If you have a complaint contact our support team and provide relevant details. We will acknowledge receipt and investigate. If a resolution cannot be agreed, you may be advised of independent dispute options where applicable. Use of any dispute service does not remove our right to take action in cases of suspected fraud or abuse.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the platform following publication of updated terms constitutes acceptance of those changes. If you do not agree with any update you should stop using the services and contact support for assistance.