User Privacy Policy

Welcome to Lucky7’s Privacy Policy. This page explains how we collect, use and protect personal information when you use our site and services. We take your privacy seriously and aim to be clear about what data we hold, why we need it and how you can manage your information.

Types of data we collect

We collect several categories of information to operate accounts, process transactions and provide services.

Personal data

Personal data includes your name, date of birth, contact details (email and phone), postal address and identity documents submitted for verification. We use this data to establish and manage your account, perform age and identity checks and comply with legal obligations.

Technical data

Technical data covers device identifiers, IP address, browser type and version, operating system, and log information related to your sessions. This data helps us maintain site security, diagnose issues and improve performance on desktop and mobile devices.

Transactional data

Transactional data relates to deposits, withdrawals, game activity, bets and winning history, and payment method details. We retain information about financial transactions to process payments, resolve disputes and meet regulatory requirements.

Use of information

We use your information to operate your account, process payments, provide customer support, detect and prevent fraud, and comply with legal and regulatory obligations. We may also use aggregated, non-identifiable data for analytics and service improvement. Where required, we will ask for your consent before using personal data for marketing.

Data protection practices

We protect information using industry-standard safeguards including access controls, encryption for data in transit and at rest, and secure hosting environments. Access to personal data is restricted to authorised personnel on a need-to-know basis. We also perform regular security reviews and monitor systems for unauthorised activity.

Cookies and tracking technologies

We use cookies and similar technologies to deliver core site functionality, remember preferences and analyse site usage. Some cookies are essential for account security and session management. Others are used for performance analytics and, with your consent, for personalised offers. You can manage cookie preferences via your browser or our cookie settings tool.

User rights

Under applicable data protection law you have rights including access to your personal data, correction of inaccurate information, objection to processing and restriction of processing. You may also request a copy of your transactional data in a common, machine-readable format where applicable.

Access, correction and deletion of data

To access, correct or request deletion of your personal data, contact our support team. When you request deletion, we will remove your data where we are not required to retain it for legal or compliance reasons. Some transaction records and verification data may be retained for legitimate business or regulatory purposes.

Information sharing and third parties

We may share personal data with payment processors, identity verification providers, fraud prevention services and other trusted third parties who help deliver our services. We require these partners to process data securely and only for agreed purposes. We do not sell your personal information.

Privacy policy updates

We may update this policy from time to time. We will post changes on this page and, where appropriate, notify you through your account or by email. Continued use of our services after changes indicates acceptance of the updated policy.