Customer Support Center
Need a hand at Lucky7? Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals or site access, contact us via email or phone and we’ll respond promptly. We aim to resolve account enquiries quickly and can guide you through verification, payments and responsible gambling tools across multiple channels.
| Department | Contact |
|---|---|
| Customer Support | [email protected] |
| General Enquiries | [email protected] |
| Affiliate Enquiries | [email protected] |
| Phone | +44 20 7946 5823 |
| Working Hours | Mon - Fri, 09:00 - 18:00 |
For urgent account issues or suspected security concerns, contact our support team immediately using the addresses above. Our team handles verification requests and can advise on self-exclusion, deposit limits and other account controls. Replies are typically within one working day during office hours and faster for phone enquiries.
Contact Us by Email
Email is our preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please use [email protected] and include a clear subject line, your account ID, and up-to-date contact details. Providing all relevant information up front helps us process your enquiry faster and avoids unnecessary delays or follow-up requests.
Send Us a Message
Response Time
Support response times: most support requests are answered within one business day. Simple account or payment queries are handled first - more complex cases, for example identity checks or disputed withdrawals, may take longer depending on their nature and any documents required. We aim to keep you updated at every step and will reply as soon as we have a full resolution.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve Lucky7. Please send thoughts on site features, promotions or support. We review every message carefully and use them to refine the service and user experience. Your input helps make the site fairer, easier to use and more enjoyable for all players. Thank you for helping us improve.